Shipping/Returns

SHIPPING

 

NEW ZEALAND (flat rate: $8.00)
We will dispatch your goods via courier as soon as possible, but there can be delays.
So as not to disappoint please allow 4 - 5 working days for delivery.
Delivery is not available to rural addresses so please arrange and alternative address if this is the case.
We use PBT Couriers with Track and Trace.
PLEASE NOTE: WE DO NOT SHIP TO P.O BOX ADDRESSES
AUSTRALIA (flat rate: $28.00)
We use DHL 2 Day courier service with Track & Trace
We will dispatch your goods via DHL as soon as possible, but there can be delays.
So as not to disappoint please allow 4 - 5 working days for delivery.
Checkout the currency convertor for new exchange rate savings: http://www.xe.com

NOTE: Please supply a daytime business or home address where someone will be able to sign for your parcel.
If there is not someone to sign for your parcel it will be left at the door by the DHL driver.

PLEASE NOTE: WE DO NOT SHIP TO P.O BOX ADDRESSES
UNITED KINGDOM & EUROPE (flat rate: $68.00)
We use DHL Courier 3 Day Service Track & Trace
Checkout the currency convertor for new exchange rate savings: http://www.xe.com
Spend up to NZ$200 and qualify for a NIL duty DHL 3 Day custom cleared delivery
USA (flat rate: $58.00)
We use DHL Courier 3 Day Service Track & Trace
Checkout the currency convertor for new exchange rate savings: http://www.xe.com
Spend up to NZ$200 and qualify for a NIL duty DHL 3 Day custom cleared delivery
RETURNS
You may return unworn and saleable product accompanied by the original online order receipt WITHIN 14 DAYS of purchase, for an EXCHANGE only.

You must include a POSTAGE PAID self- addressed return courier or postage bag with the item/s.

Please note that this applies to online purchases only.
Damaged, altered, dirty, or worn garments may not be exchanged.
We also do not provide refunds. Please be in touch with any Queries you may have about your purchase: WILL@ILLICIT.CO.NZ
Delivery
Please fill out your delivery information as best you can, there is a comment section when checking out.
So if you need to let us know of any specific delivery details please provide us with the relevant information.
SECURITY
 
Our online store is your safe and secure way to shop - your financial details always remain protected via our Shopify and Paypal online methods and we will never pass your details on to third parties.
 
Your online security is important to us, so we may email or call you if we have any concerns or questions regarding your order.
 
If you feel someone has used your card fraudulently to purchase items from us, please contact us immediately and we can assist in removing and reporting illegitimate and fraudulent purchases.

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